SHIPPING AND HANDLING
This policy sets out details of delivery for your purchases. If you require clarification or have any questions, please contact us.
Where we deliver:
We will deliver to most addresses within Australia and overseas. Some remote locations cannot be serviced. We require a name, address and phone number for delivery.
How and when we deliver:
Orders are shipped from our warehouse in Brisbane by Australia Post 2-3 business days from receipt of your order. Deliveries are made within business hours.
If you select express shipping, the estimated time of arrival is:
1-2 working days for delivery to a capital city
3-5 working days for delivery to most large regional towns
4-10 working days for delivery to other remote domestic locations; and
10-14 working days for delivery to international locations
During peak periods (Sales, Christmas or Promotional Events), the delivery may take a minimum of 14 working days. Please note that these delivery times are estimates only, and actual delivery times may vary.
Packages that have left HQ are no longer the responsibility of Krew. Any tracking or follow up with Australia Post is the responsibility of the customer.
Cost of delivery:
We calculate the cost of shipping based on the weight of your order. Orders are shipped via Australia Post With Tracking (where available) so that you are able to track the delivery of your purchase. If your order weighs over Items may be delivered to you together and/or separately. Krew is not responsible for any late delivery or failure to deliver due to circumstances beyond our control.
International Shipping Duties and Taxes:
Orders shipping to destinations outside Australia might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country’s duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees that may be incurred on your international order shipment. If we are not able to ship to your location, please know that we are working hard to include services to your country in the future.
If a tracking # is provided by the shipping carrier, you will receive a despatch email from Australia Post notifying you that your package has been sent and with instructions on how to track your order. Please note, tracking is not available to every location.
Please note that the delivery date provided is an estimated shipping date only. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. If for some reason we cannot fill your order due to an inventory or manufacturing error, we will cancel your order/refund you. Please note that all pre-order items will ship via Australia Post. You may receive several shipments to complete the fulfilment of your order. You will receive a shipping confirmation email for all items as they are shipped.
If an item you purchase is out of stock, it will go on back order. You may receive several shipments to complete the fulfilment of your order. You will receive a shipping confirmation email for all items as they are shipped.
Krew makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a full refund.
If your delivery has not arrived, and you are having trouble tracking it, please contact customer service at