RETURNS AND EXCHANGES

 

We understand that buying things online sometimes doesn’t go as planned, but don’t worry; we’ve got you covered. This policy outlines our returns, exchanges and refunds policy. If you require clarification or have any questions, please contact us.

 

Change Of Mind Returns:

Here at Krew, we take a lot of pride to ensure all of our products are of high quality and accurately represented on our website, therefore we do not issue change of mind refunds. We are, however, happy to offer you an exchange if you change your mind. Simply contact us via the online contact form, pay for your return postage here and return your package to us within 7 business days of delivery.

 

Faulty Item Returns:

If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within a reasonable time with proof of purchase. We like to resolve problems as quickly and efficiently as possible, so we ask you to send back the goods with a detailed description of the fault. We will carry out an inspection and contact you from there to decide the best course of action.

 

Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.

 

Terms and Conditions:

Items must be returned within 7 days of delivery with the original invoice or proof of purchase.   Items must be returned via EXPRESS SHIPPING with tracking.

 

You are responsible for any costs associated with returning the item to us including any currency conversion costs or transaction fees. Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached and packaging.      

 

Processing returns can take us a few days, please be patient with us.